Shipping policy
Shipping Policy
Overview
The Mailbox Drop creates limited-edition releases, small-batch objects, artist-made pieces, and other creative products. Orders are carefully packed and shipped from the United States.
Shipping and fulfillment timelines may vary from one Drop or product to another. The expected shipping timeframe for a particular release will be shown on the relevant product page where applicable.
Where We Ship
We’re beginning with shipping within the United States.
We plan to expand to Canada and additional international destinations as The Mailbox Drop grows.
Available shipping destinations will always be shown during checkout.
Order Processing
For products that are ready to ship, orders are generally processed within 5–7 business days.
Some Drops may be offered before production or final assembly is complete. When this applies, the expected shipping timeframe will be clearly stated on the product page before you place your order.
You’ll receive an order confirmation after your purchase and a shipping confirmation once your order has shipped.
Pre-Orders & Future Releases
Some Mailbox Drops, Object Drops, or other releases may occasionally be offered for purchase before they are ready to ship.
When an item is offered as a pre-order or has a future shipping date, we’ll provide the expected shipping timeframe on the product page.
If we learn that we cannot ship your order within the timeframe provided when you placed your order, we’ll notify you and provide the options required by applicable law, which may include agreeing to a revised shipping timeframe or cancelling the affected order for a refund.
Requests to cancel or change pre-orders are addressed in our Return & Refund Policy. Approval of a requested cancellation is not guaranteed, except where applicable law provides a right to cancel.
Shipping Timeframes
For orders shipped within the United States, estimated delivery is generally 3–7 business days after dispatch, depending on the destination and shipping service.
This delivery estimate is separate from the order-processing or production timeframe shown for the product.
Carrier delivery estimates are not guaranteed. Weather, carrier delays, service interruptions, and other circumstances outside our reasonable control may affect delivery after an order has shipped. Your rights under applicable law remain unaffected.
Shipping Costs
For individual Mailbox Drop editions, Object Drops, and eligible orders containing a combination of these products, we charge a flat $4.95 shipping fee within the United States.
This fee applies once per eligible order, including mixed-product orders, even when items ship in separate packages. Individual product purchasing limits still apply.
Any special shipping arrangements, promotional offers, or exceptions will be communicated where applicable. The final shipping charge will always be displayed at checkout before you complete your purchase.
Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information where tracking is available for the shipping service used.
Please allow some time for tracking information to become active after your shipping confirmation is sent.
Orders Containing Different Drops or Products
If items from different Drops are available for purchase at the same time, you may be able to purchase them together, subject to applicable product purchasing limits.
Because different Drops can have different production, assembly, or shipping schedules, items within the same order may be shipped separately. For eligible U.S. orders, the $4.95 flat shipping fee applies once to the order, not once per package.
Where applicable, we’ll provide information about differing shipping schedules during the ordering process.
Address Accuracy & Gift Deliveries
Please check your shipping address carefully before completing your order.
Each order can be shipped to one U.S. delivery address. You may use a gift recipient’s address at checkout, but if you want items delivered to different recipients or addresses, you must place separate orders.
We plan to introduce enhanced gifting options, including personalized gift messages and branded gift inserts. These features are not currently available unless specifically offered at checkout.
If you notice an address error after placing an order, contact us at support@themailboxdrop.com as soon as possible. We’ll do our best to help, but we cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided at checkout, subject to applicable law.
Lost, Delayed, or Missing Shipments
If your shipment appears to be significantly delayed, lost, or marked as delivered but cannot be located, contact us at support@themailboxdrop.com with your order number.
We may ask you to confirm your shipping address, check with household members or neighbors, allow additional time for a carrier delivery scan to resolve, or provide other information that may help us investigate.
Where appropriate, we’ll work with the shipping carrier to investigate the shipment and determine the available resolution.
Because many of our Drops are produced in limited quantities, an identical replacement may not always be available. Where a replacement is appropriate but an identical replacement is unavailable, we’ll work with you to provide another appropriate resolution, which may include a refund. Nothing here limits remedies required by applicable law.
Damaged, Defective, Incomplete, or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged or defective, something is missing, or you receive the wrong item, contact us at support@themailboxdrop.com as soon as possible and preferably within 5 days of delivery. This is a preferred reporting timeframe, not a waiver of rights available under applicable law.
- Your order number.
- A description of the problem.
- Photographs of the item and packaging, where applicable.
We’ll review the issue and work with you to find an appropriate solution.
Depending on the circumstances and availability, this may include a replacement, refund, or another appropriate resolution. Because many of our Drops are limited, an identical replacement may not always be available.
Please see our Return & Refund Policy for additional information.
International Shipping
International shipping is not currently part of our initial shipping offering.
As we expand to Canada and other international destinations, available countries, shipping options, and charges will be shown during checkout.
International shipments may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country. Before international shipping becomes available, we may update this policy with additional information regarding those charges and customs procedures.
Questions
If you have questions about an order or shipment, contact:
Thank you for supporting independent artists.
Things worth receiving.